Refund Policy

At Landscape Design Academy, we are committed to providing high-quality educational courses and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

1. Refund Eligibility Period

1.1 Conditions for Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• The refund request must be submitted within 14 calendar days of the original purchase date
• You must not have completed more than 30% of the course content
• You must not have downloaded any course completion certificates
• The course must not have been purchased during a promotional period with specific non-refundable terms
• You must provide a valid reason for the refund request

2. Non-Refundable Circumstances

Refunds will NOT be issued in the following circumstances:

• Requests submitted after the 14-day eligibility period
• Courses where more than 30% of content has been completed
• Courses where certificates of completion have been issued or downloaded
• Purchases made during special promotional periods marked as "non-refundable"
• Violation of our Terms and Conditions or acceptable use policies
• Account termination due to misconduct or policy violations
• Technical issues on the user's end (incompatible devices, internet connectivity)
• Change of mind after completing significant course content
• Bundle purchases where individual courses have been partially completed

3. Course-Specific Refund Terms

4. How to Request a Refund

4.1 Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team through our website contact form or email
2. Provide your order number and registered email address
3. Specify the course(s) for which you are requesting a refund
4. Provide a brief explanation for your refund request
5. Wait for confirmation and processing (typically 3-5 business days)

4.2 Required Information

Your refund request must include:

• Full name and email address associated with your account
• Order number or transaction ID
• Date of purchase
• Course name(s)
• Reason for refund request

5. Refund Processing

5.1 Review Period

Once we receive your refund request, we will:

• Review your request within 3-5 business days
• Verify eligibility based on our refund policy criteria
• Send you a confirmation email with the decision

5.2 Approved Refunds

If your refund is approved:

• The refund will be processed to your original payment method
• Processing time: 5-10 business days depending on your financial institution
• Your access to the course will be revoked immediately
• You will receive a confirmation email with refund details

5.3 Partial Refunds

In certain circumstances, partial refunds may be granted:

• Technical issues that significantly affected course access
• Course content not matching description (after investigation)
• Duplicate purchases (refund for duplicate only)

6. Denied Refund Requests

If your refund request is denied, you will receive an email explanation citing the specific reason(s), which may include:

• Request submitted outside the 14-day eligibility window
• Excessive course completion (>30% content accessed)
• Certificate of completion already issued
• Violation of policy terms

You may appeal denied refund requests by providing additional information or context within 7 days of the denial notification.

7. Special Circumstances

7.1 Technical Issues

If you experience technical difficulties accessing course content:

• Contact our technical support team immediately
• We will work to resolve the issue within 48 hours
• Refunds for technical issues may be considered on a case-by-case basis
• The 14-day refund period may be extended if technical issues persist

7.2 Course Updates or Changes

If significant changes are made to a course you purchased:

• You will receive notification of major content changes
• You may request a refund within 14 days of the change notification
• Standard refund eligibility criteria still apply

7.3 Medical or Emergency Situations

In cases of serious medical emergencies or extenuating circumstances:

• Contact us with documentation of the situation
• We may offer extended access, course credit, or special consideration
• Each case will be reviewed individually

8. Course Credit and Exchanges

8.1 Course Exchange Option

Instead of a refund, you may request to exchange your course for another of equal or lesser value within the 14-day period, subject to:

• One-time exchange per purchase
• Completion of less than 30% of original course
• Availability of the requested exchange course

8.2 Course Credit

In lieu of a monetary refund, we may offer course credit that can be applied to future purchases, valid for 12 months from the date of issuance.

9. Bundle and Promotional Purchases

9.1 Course Bundles

For bundle purchases:

• Refunds apply to the entire bundle, not individual courses
• If any course in the bundle exceeds 30% completion, the entire bundle becomes non-refundable
• Bundle discounts will be lost if partial refunds are requested

9.2 Promotional and Discounted Purchases

Courses purchased during promotional periods:

• Are subject to standard refund policy unless otherwise stated
• Some promotions may have specific non-refundable terms
• Always review promotion-specific terms before purchasing

10. Payment Method Specific Terms

10.1 Credit/Debit Card Refunds

Refunds to credit or debit cards typically take 5-10 business days to appear on your statement.

10.2 PayPal Refunds

PayPal refunds are usually processed within 3-5 business days.

10.3 Bank Transfer Refunds

Bank transfer refunds may take 7-14 business days depending on your financial institution.

11. Fraudulent Activity

We reserve the right to deny refund requests and suspend accounts if we detect:

• Patterns of repeated purchase and refund requests
• Suspicious or fraudulent activity
• Attempts to access or download course materials before requesting refunds
• Violation of our Terms and Conditions

Accounts flagged for fraudulent activity may be permanently banned from our platform.

12. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after modifications constitutes acceptance of the updated policy. Purchases made prior to policy changes will be governed by the policy in effect at the time of purchase.

13. Dispute Resolution

If you disagree with a refund decision:

1. Contact our customer service team to discuss your concerns
2. Provide any additional information or documentation
3. We will conduct a secondary review of your case
4. Final decisions will be communicated in writing

If disputes cannot be resolved through our internal process, they will be subject to the dispute resolution terms outlined in our Terms and Conditions.

14. Contact Information

For refund requests or questions about this policy, please contact us:

15. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable law. If you are located in the European Union or United Kingdom, you may have additional rights under consumer protection legislation.

Thank you for choosing Landscape Design Academy. We appreciate your business and are committed to your satisfaction and success in landscape design education.